My mother has an ICICI Bank credit card. She was asked by the customer care to send them an email and action, they said, would be taken in 24 hours. So, my mother wanted to send an email. She's had a Rediffmail account for some time now which she uses sporadically. If you send her an email, you need to call her and tell her to check her email.

So, she asked me what the email address for ICICI Bank's customer care was. A google search threw up the answer and I told her. A little while back she came back and said it was asking her to check the address she was using. I re-checked the email address she was using. It seemed to be correct. I asked her whether she had logged into her Rediffmail account. She asked why she needed to do that? I was a little horrified.

I asked her where she was typing the email address I gave her? She said in the line where she types addresses. I quickly figured out that she was typing the email address in the browser URL field!

I then explained to her that she needed to log in to her Rediffmail account to send email!